Vegas Slot Machines can Now Take Your Drink Order

Land-based casino slots players have always waited on cocktail waitresses to take their drink orders. But Westgate Las Vegas is introducing an innovative system that they make this a thing of the past. Westgate recently installed drink ordering systems in 600 of their slot machines. The idea is to reduce the amount of time that […]

Land-based casino slots players have always waited on cocktail waitresses to take their drink orders. But Westgate Las Vegas is introducing an innovative system that they make this a thing of the past.

Westgate recently installed drink ordering systems in 600 of their slot machines. The idea is to reduce the amount of time that players must wait on their drinks.

How do Westgate Slots Players Order Drinks?

Vegas Inc reports that each slot machine will have a martini glass logo on the screen. Players touch this button to bring up the menu with different drink options, including cocktails, juice, and water.

The closest bartender will receive an alert that somebody has ordered a drink. They then make the beverage and have the cocktail waitress serve them.

Westgate Wants to be the Best in Beverage Service

According to Tyler Conover, the loyalty manager for Westgate marketing, this casino is rolling out their new system to become the best Vegas casino in terms of beverage service.

“This will help us improve our service and get us to the top of the list of the beverage service,” said Conover. “Cocktail service is big thing for guests.

“It is something that sticks out as a dissatisfying. This helps us, and we want to improve and be ahead of the pack. It will help us improve wait times for cocktails.”

Menus will be Saved for Players

Players can save their favorite drinks on their loyalty club card. They slide their card into the machine when they revisit do bring up their favorite drink options.

Upper-tier VIP players will have an added bonus in that they can order premium drinks on the menu.

“Those options don’t appear on the screen for someone who just signed up for the players program or are on the lower tier,” said Conover. “It can differentiate between the different levels.”

Westgate still Getting Used to New System

Conover explained that Westgate is still in the early stages with their new beverage ordering system.

“There’s a training piece to it,” he noted. “We’re still very much in its rollout phase, so we’re still getting people comfortable with it.”

Despite the new drink-ordering technology in their slot machines, Westgate will still have cocktail waitresses working the floor for players who don’t use this system.

“Not everybody is going to use it, but for those who do, it speeds those transactions and it leaves more time to have a conversation,” said Conover.

“I think of it a lot like a self-service checkout at a store. Not everybody is going to use it. But, it shortens the lines for everyone else.”

 

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